Responsibilities
- Demonstrate advanced UX expertise to develop strategic research plans and customer journey roadmaps, particularly within finance and insurance sectors
- Quickly generate concepts and design interactive elements such as user flows and journey maps
- Lead the design of holistic user experiences that support both immediate needs and long-term objectives
- Deliver practical, production-ready design solutions for rapid implementation
- Document user scenarios and map out detailed UX workflows
- Conduct concept and flow testing with end users, including bankers and customers
- Facilitate stakeholder reviews and validation sessions for design concepts
- Create low to mid-fidelity UX designs to communicate ideas and interactions
- Build interactive prototypes to demonstrate functionality and test assumptions
- Design comprehensive end-to-end user journeys across touchpoints
- Identify and plan for potential error conditions in user flows
- Define entry and exit points across multiple channels and platforms
- Develop clear information architecture to support usability and navigation
- Execute usability testing to validate design decisions and improve user outcomes
Benefits
- Flexible remote work environment
- Opportunity to collaborate with an international team across multiple continents
- Engage with high-profile clients such as the Australian Grand Prix, The Australian Ballet, and Sydney Symphony Orchestra
Work Arrangement
Hybrid — Sydney, Melbourne
Other
- Applicants must submit both a resume and a cover letter to be fully considered
- The organization is dedicated to fostering an equitable, diverse, and inclusive workplace, respecting differences in race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity
- All applicant information will be handled with strict confidentiality
