Responsibilities
- Provide design, configuration, and troubleshooting services (functional and technical) for Workday Human Capital Management solution.
- Provide troubleshooting support for functional and technical production issues, including coordinating with Workday using their case management system.
- Collaborate with functional and technical stakeholders to optimize business processes (particularly workflow/security).Collaboration will be both in-person and virtual/remote so demonstrated experience in both is important.
- Collaborate with functional stakeholders to build reporting (basic and advanced calc fields/all reporting types)
- Assist in researching new capabilities within Workday
- Work closely with AMS Workday technical resources to ensure continuous improvement of TFS-owned integrations
- Manage Workday functional ticketing queue to ensure tickets are addressed in a timely manner with excellent customer service attitude
- Manage Workday major releases, identifying impact and enhancement opportunities associated with new release, and communicating appropriately.
- Support regression testing and introduction of required changes as new Workday releases are introduced. Both manual testing and using Kainos automated testing solution will be involved.
- Design and configure new Workday enhancements as they are made available with each new release. Coordinate with Workday's Change Control Board to evaluate, prioritize, and schedule these enhancements.
- Manage Workday team SharePoint knowledge base to ensure critical knowledge sharing opportunities exist and information can be accessed on demand by all relevant stakeholders (familiarity with SharePoint wiki/library/security functionality)
- Familiarity with basic elements of Agile Scrum methodology to ensure smooth and efficient delivery of work.
Requirements
- BS or BA degree in computer science, business administration, or related technical field or equivalent experience is required
- Involved in at least 1 Workday implementation or equivalent Workday experience
- Involved in a Workday implementation of manager self-service
- Workday functional expertise and familiarity with technical offerings (EIB/Core Connectors)
- Excellent written and verbal communication, presentation and organizational skills, and the ability to build strong working relationships with technical and non-technical teams alike at all levels including senior management
