About the Role
Role details below.
Responsibilities
- Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keeping up to date with industry practices and the ability to engage with our customers on those topics.
- Helping drive the creation of new programs to drive customer feature adoption.
- Delivering Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers.
- Performing configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
- Providing one-on-one customer configuration designs.
- Deploying full Workday features as part of deployment engagements.
Benefits
- Trust to take risks
- Tools to grow
- Skills to develop
- Support of a company invested in you for the long haul
- Opportunity to do meaningful work with supportive colleagues (Workmates)
- Culture rooted in integrity, empathy, and shared enthusiasm
- Celebration of diversity
- Opportunities to innovate and do good in communities
