Moruga Cacao is looking for a Werkstudent:in oder Freelancer:in Customer Support (m/w/d) to represent our brand as the first point of contact for our customers. You will ensure a positive customer experience while gaining insight into our fast-growing, purpose-driven company.

What You'll Do

Handle initial contact and processing of customer inquiries via email, chat, and social media.
Answer general product, shipping, and order questions, and coordinate internal requests to operations and fulfillment.
Process returns, refunds, and complaints in coordination with the team.
Maintain and further develop the support FAQ and response templates.
Document recurring problems and actively contribute to improvements in processes and texts.

What We're Looking For

Enrolled in a degree program (e.g., business, communication, languages) and proof of enrollment or ability to invoice.
Excellent written and spoken German.
High service understanding and solution-oriented, customer-friendly thinking.
Strong written communication skills, empathy, and sense of responsibility.
Structured, reliable way of working and organizational talent.
Basic technical knowledge and confident handling of web tools.

Nice to Have

Good English is a plus.
First experience with helpdesk systems and FAQ maintenance is advantageous.

Benefits & Compensation

Insight into a fast-growing, purpose-driven company.
Flexible working hours and remote option.
Fair compensation.
Plenty of creative freedom and personal responsibility.

Work Mode

This is a fully remote position.

We believe in cocoa in its purest form and our mission is to bring a forgotten cocoa culture to Europe. We are more interested in your motivation, values, and personality than your resume.