Holman, a family-owned global automotive services organization, is looking for a Warranty Administrator to provide administrative and service support for vehicle warranties across multiple ultra-luxury brands and locations. In this key role, you will ensure the dealership is fully compensated for all warranty work.
What You'll Do
- Ensure the dealership is paid for all warranty work by booking, flagging, and submitting warranty claims accurately and on time.
- Review every warranty repair order for completeness, accuracy, and legibility, in line with company policies and procedures.
- Define the scope of a warranty claim by effectively communicating with service advisors and technicians.
- Implement a follow-up process to guarantee full compensation for the dealership and technicians on all claims.
- Handle returned, adjusted, or rejected claims, and track them until fully resolved.
- Resolve and manage claim corrections and chargebacks as needed.
- Keep up to date on all factory recalls, announcements, and procedures.
- Maintain customer and service records according to warranty repair manuals.
- Foster positive relationships with service and parts departments across multiple locations.
What We're Looking For
- A high school diploma or equivalent, with at least 1 year of relevant experience (or a combination of education and experience).
- Previous warranty administration or service consultant experience is required.
- Strong communication and problem-solving abilities, with a calm and composed demeanor, even under pressure.
- Excellent administrative, organizational, and time-management skills.
- Strong computer and internet skills.
- Highly professional and dependable with the ability to operate independently in a fully remote position.
Nice to Have
- Experience with multiple brands, particularly luxury or ultra-luxury vehicles, is highly preferred.
Benefits & Compensation
- Compensation starting at $24/hour, based on experience. Range: $23.10 - $32.93 USD annually for full time employees.
- Health, Vision, and Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Work Mode
This position is fully remote.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
