NCS is hiring a VP, Network Operations Engineer to lead operational excellence for our network infrastructure across the Americas region. Operating in a regulated financial environment, you will be responsible for ensuring service reliability, compliance, security, and operational discipline across all network services, acting as the regional approving authority and primary escalation point.
What You'll Do
- Maintain best-in-class operational reliability for network services supporting trading and corporate connectivity.
- Act as the regional authority for network change approvals, ensuring adherence to financial-industry standards.
- Serve as the single point of contact for all network escalations in the region, coordinating across Technology, Cybersecurity, Risk, and global support teams.
- Oversee the monitoring of network and security infrastructure, including performance, bandwidth, latency, and security events.
- Ensure alert thresholds, dashboards, and KPIs reflect regulatory and business expectations for availability.
- Drive early detection, triage, escalation, and resolution of incidents impacting regional services.
- Integrate Site Reliability Engineering practices to enhance monitoring and event management, focusing on automation.
- Implement automated monitoring and alerting systems to proactively identify and resolve issues.
- Maintain accurate inventory of all network devices, software versions, licenses, circuit details, and configurations.
- Own configuration governance for all regional network devices, ensuring compliance with security baselines.
- Maintain a structured patch management schedule for network devices, aligned with vulnerability severity and regulatory expectations.
What We're Looking For
- Strong hands-on expertise with Enterprise campus wired and wireless solutions, and security solutions.
- Deep experience in financial sector operational governance and controls.
Nice to Have
- Exposure to Site Reliability Engineering and automation.
- Networking engineering background along with operations experience.
Team & Environment
You will bridge with our global L2 Network Operations team.
Work Mode
This role works locally within the Americas region.
We Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.
