At Temporal Technologies, we're looking for a Senior Developer Support Engineer to play a key role in our developer community's success. You'll help developers deploy, operate, and scale Temporal in cloud-native environments, focusing on troubleshooting infrastructure, improving reliability, and building supportive tooling.
What You'll Do
- Work directly with developers to debug infrastructure and deployment issues in Temporal environments, including Kubernetes, Docker, and cloud services.
- Investigate and resolve performance bottlenecks, networking problems, and availability incidents.
- Provide clear, actionable guidance to help developers run Temporal reliably at scale.
- Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools.
- Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments.
- Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback.
- Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community.
- Participate in on-call rotations to support production deployments and provide timely responses to critical issues.
What We're Looking For
- 5+ years of experience in cloud-based environments as an infrastructure engineer.
- Proficiency with AWS, GCP, or Azure cloud platforms.
- Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE).
- Familiarity with cloud infrastructure and networking, including load balancing, DNS, TLS, and ingress/egress.
- Demonstrated ability to manage services across on-premises and cloud infrastructures.
- Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry.
- Prior experience troubleshooting production performance and availability issues.
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.
- Comfort working on a remote team and collaborating across time zones.
Nice to Have
- Experience with infrastructure-as-code tools like Terraform, Ansible, or AWS CDK.
- Knowledge of security certificate management and implementation.
- Background in customer-facing roles such as professional services, solutions architecture, or developer advocacy.
- Fluency in one or more of: Python, Go, Java, or TypeScript.
- Familiarity with distributed systems concepts and Temporal workflows.
Technical Stack
- Infrastructure: Kubernetes, Docker, EKS, GKE, AWS, GCP, Azure
- Observability: Prometheus, Grafana, OpenTelemetry
- Infrastructure-as-Code: Terraform, Ansible, AWS CDK
- Languages: Python, Go, Java, TypeScript
Benefits & Compensation
- Compensation range: £77,000 - £92,000 per year + equity, eligible to participate in Temporal's equity plan.
- Unlimited PTO, plus 12 holidays and 2 floating holidays.
- 100% premiums coverage for medical, dental, and vision.
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available).
- Empower 401K Plan.
- $3,600 per year for work from home meals.
- $1,500 per year for career development & learning.
- $1,200 per year for a lifestyle spending account.
- $1,000 per year for in-home office setup (in addition to company-issued hardware).
- $500 per year for professional memberships.
- $74 per month reimbursement for internet.
- Calm App subscription for mental health & wellness.
Work Mode
This is a global, remote position. The role requires comfort with distributed collaboration across time zones.
Temporal Technologies is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
