Telnyx is hiring a VoIP Engineer - Remote

About the Role

Role details below.

Responsibilities

• Understand how all Telephony services work and how they are integrated to the platform.
• Operate, maintain, expand and support SIP proxies based on Kamailio or OpenSIPS applications.
• Handle level 3 troubleshooting escalations and triaging.
• Analyze telephony traffic patterns and identify issues and anomalies.
• React to critical alerts in order to rapidly return to a full-service state.
• Troubleshoot and resolve voice and network protocol communication issues.
• Interface with partner organizations for interconnections and expansions.
• Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for Telephony applications.
• Coordinate system maintenance and deployment events.

Requirements

• Degree in Computer Science, Information Technology, Telecommunications or similar.
• Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
• Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.
• Experience with Linux, Open Source tools and shell scripting.
• Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes.

Nice to Have

• Familiarity with programming in Python, Elixir or Go.

Additional Information

• The role involves working with users around the globe to solve communications challenges.
• Collaboration with software developers, business teams, sales, and operations is expected.
• The candidate is expected to be comfortable learning new technologies and systems.
• The candidate must be able to triage escalated issues and work with all involved parties until resolution.
• The candidate is expected to be the subject matter expert for telephony-related topics.