What You'll Do
Provide in-depth technical support for voice and cloud communication services, focusing on issue resolution and service continuity. Monitor network performance and availability, taking action to maintain reliable operations across global systems.
Carry out both scheduled and on-demand maintenance tasks, identifying opportunities to enhance existing processes. Work closely with frontline support and customer care to resolve reported incidents efficiently and with clear communication.
Partner with external vendors to report, track, and implement solutions within the network infrastructure. Participate in an on-call rotation, contributing to guard duty responsibilities approximately once every four weeks, and assist with planned maintenance windows.
Requirements
- Hold a degree in Electronics, Computer Sciences, IT, ICT, or Telecommunications
- Bring at least three years of experience in telecom environments, particularly in voice switching, provisioning, and repair within carrier or operator networks
- Demonstrate solid understanding of telecom protocols including SS7/ISUP, VoIP/SIP, RTP, and MGCP
- Have working knowledge of ITU/ETSI standards and signaling protocols
- Understand routing and switching principles in VoIP and Unified Communications networks
- Possess familiarity with transmission technologies and equipment
- Be experienced with protocol analyzers and signaling monitoring tools
- Have basic operational skills in Unix or Linux environments
Preferred Skills
- Hands-on experience with NGN platforms such as Sonus or Dialogic
- Familiarity with SBCs including Ribbon and Metaswitch models
- Background in international wholesale telecom operations
- Knowledge of Metaswitch Perimeta SBC and FreeSWITCH application server
- Understanding of SIP Registrar and authentication mechanisms
- Experience with STIR/SHAKEN frameworks
- Familiarity with unified communications platforms like MS Teams
- Understanding of telephony systems including PBX, dial plans, and circuit routing
- Exposure to LRF implementations for emergency call routing
