Paired is hiring a Virtual Scheduler to ensure smooth calendar operations and client communications in a fully remote environment. You will play a key role in managing appointments and supporting team efficiency.
What You'll Do
- Schedule, reschedule, and cancel appointments based on client and team availability.
- Manage multiple calendars, ensuring no conflicts or double-bookings.
- Send appointment confirmations, reminders, and follow-up communications.
- Coordinate scheduling across different time zones.
- Serve as the primary point of contact for scheduling inquiries via phone, email, and/or chat.
- Respond promptly and professionally to client scheduling requests.
- Handle last-minute changes, cancellations, and urgent scheduling needs.
- Maintain accurate records of appointments and client interactions in scheduling software/CRM.
- Prepare daily or weekly schedule summaries for relevant team members.
- Coordinate logistics for virtual or in-person appointments.
- Flag scheduling conflicts proactively and propose solutions.
- Follow established scheduling protocols and standard operating procedures.
- Identify opportunities to improve scheduling efficiency and client experience.
- Ensure all scheduling data is up-to-date and organized.
- Assist with other administrative tasks as needed to support team operations.
What We're Looking For
- 2+ years of experience in scheduling, administrative support, customer service, or a related role.
- Strong verbal and written communication skills in English (mild accent acceptable).
- Excellent organizational skills and attention to detail.
- Ability to manage multiple calendars and competing priorities simultaneously.
- Comfortable using scheduling software, calendar tools (Google Calendar, Outlook, Calendly), and CRM systems.
- Professional phone manner and customer service mindset.
- Reliable high-speed internet connection and professional home office setup.
- Ability to work US business hours.
- Comfortable working independently in a remote setting.
- Must be available for video calls and team meetings as needed.
- Proactive and solution-oriented approach to problem-solving.
- Calm under pressure when handling last-minute changes or urgent requests.
- Strong interpersonal skills and ability to build rapport with clients.
- Dependable, punctual, and committed to meeting deadlines.
- Quick learner who adapts easily to new tools and processes.
Nice to Have
- Experience scheduling for service-based businesses (e.g., healthcare, beauty, wellness, consulting).
- Familiarity with appointment scheduling platforms like Acuity, Calendly, SimplyBook.me, or Jane App.
- Experience working remotely for US-based companies.
- Bilingual (English/Spanish) is a plus but not required.
- Based in Latin America for optimal timezone alignment.
Technical Stack
- Google Calendar, Outlook
- Calendly, Acuity, SimplyBook.me, Jane App
- CRM systems
Benefits & Compensation
- Remote work for a US company.
- Exposure to new technology and trends.
- Competitive salary.
Work Mode
This is a fully remote position (global) open to candidates worldwide. You must be available to work US business hours.
Paired is an equal opportunity employer committed to providing great jobs to talented people, no matter where they are located.
