Paired is looking for a Virtual Guest Relations Specialist to provide administrative and operational support for our property management services. This remote US-based role focuses on guest satisfaction and property upkeep.
What You'll Do
- Handle guest inquiries, manage check-ins/check-outs, last-minute reservations, and emergencies.
- Oversee the turnover team, ensuring unit cleanliness and readiness, including linen and towel service coordination.
- Oversee the maintenance and contractor teams to ensure quality property upkeep.
- Monitor property conditions through pre- and post-cleaning photographic documentation to support dispute resolution.
- Ensure completion of daily operational tasks like checking security device battery levels, maintaining kitchen supplies, and tracking pet fees.
- Manage claims and disputes with online travel agencies.
- Conduct market research to identify profitable cities and zip codes for short-term rental opportunities.
- Perform due diligence on short-term rental regulations by researching public ordinances and liaising with city offices.
- Utilize company methods to identify and reach out to target properties for corporate leases and short-term rentals.
- Create revenue projections for potential properties and compile data into a company database for evaluation.
What We're Looking For
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proficiency in software tools and applications.
- Must be willing to work in shifts. Shift Schedule (PST): Day Shift: 4:00 AM – 12:30 PM PST and Night Shift: 8:00 PM – 4:00 AM PST.
Nice to Have
- Experience in real estate, property management, or a related field is preferred.
Team & Environment
Collaborate with a team of professionals in the property management field.
Benefits & Compensation
- Competitive salary.
- Work From Home.
- Flexible Hours.
Work Mode
This is a fully remote position for candidates based in the United States.
Paired is an equal opportunity employer.
