ScaleSource is looking for a Virtual Assistant to provide critical customer service and administrative support for a nationally recognized U.S. swim school. In this role, you will be the key point of contact for families, helping them enroll in programs and coordinating schedules to ensure smooth operations and a high level of customer satisfaction.
What You'll Do
- Manage inbound and outbound customer calls and messages
- Convert inquiries into enrolled students
- Provide clear information about programs, pricing, and scheduling options
- Manage bookings, reschedules, and cancellations
- Follow up with new leads and enrolled families
- Maintain CRM records and student information accurately
- Coordinate scheduling between families and instructors
- Assist with reporting and tracking tasks
- Provide administrative support to management as needed
- Support social media coordination when required
What We're Looking For
- 2+ years of experience in customer service or virtual assistant roles
- Strong phone communication and customer handling skills
- Strong organization and multitasking abilities
- Comfortable working independently in a remote environment
- Professional remote work setup with reliable internet connection
- Quiet work environment suitable for customer calls
- Availability aligned with U.S. business hours
- Introductory video submission required during hiring process
Nice to Have
- Bilingual English & Spanish
Technical Stack
- CRM systems such as HubSpot or similar platforms
- Google Workspace
- Zoom
- RingCentral
- Canva
Benefits & Compensation
- Stable, full-time remote work paid in USD
- Opportunity to support a nationally recognized education brand
- Career growth within customer experience and operations roles
- Professional remote work culture and training support
- Long-term development opportunities with growing U.S. businesses
- Compensation: USD $1,200 – $1,500 per month
Work Mode
This is a fully remote position with a strong focus on safety, skill development, and customer satisfaction.
ScaleSource is an equal opportunity employer.
