Responsibilities
- Design and run end-to-end research studies, from scoping and methodology selection to analysis and synthesis. Define the right method for each question, and push back when a study isn't needed.
- Conduct qualitative research (interviews, usability tests, diary studies) and quantitative research (surveys, card sorting, behavioral data analysis), using tools like Hotjar, Mixpanel, and PostHog to round out findings.
- Investigate user behavior across acquisition funnels, onboarding flows, paywalls, and subscription experiences — identifying friction, drop-off reasons, and unmet needs that impact conversion and retention.
- Partner with CRO, growth, and product teams to translate insights into testable hypotheses, validate feature decisions, and integrate research into the development cycle from the start.
- Synthesize findings into clear, decision-driving reports with concrete recommendations. Present to product, design, and leadership, and maintain a research repository accessible across teams.
- Translate behavioral patterns into personas, journey maps, and mental models — and champion a user-centered mindset across the organization.
Benefits
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
Work Arrangement
Remote (Worldwide)
Additional Information
- Language requirements: Fluent English, written and spoken.
