Tools for Humanity is looking for a UX Design Lead to own the end-to-end user experience for our biometric iris-verification ecosystem. This role spans the full journey of both the person being scanned and the device operator across a global deployment environment.
What You'll Do
- Define and evolve the complete experience for participants and operators across all contexts of use.
- Create unified experience principles and frameworks that scale across product lines, regions, and user profiles.
- Design content, cues, and instructional elements for physical touchpoints including out-of-box experience (OOBE), device surfaces, enclosure, stands, accessories, and deployment environments.
- Design UX for all digital surfaces including on-device UI, remote displays and operator consoles, mobile apps, and web flows.
- Design and specify multi-sensory cues including audio cues and sound design, lighting cues and behaviors, and haptics or physical feedback.
- Plan and conduct user research with participants, operators, and deployment partners.
- Translate research insights into product requirements, prototypes, service flows, and design guidelines.
- Lead UX development from concept through launch for new hardware and software products (New Product Introduction).
- Partner with engineering and manufacturing teams to ensure design intent is preserved through build stages.
- Monitor the performance of the end-to-end experience in real-world deployments.
- Drive iterative improvements to flows, instructions, cues, and physical artifacts based on data and field feedback.
What We're Looking For
- 7+ years of UX, service design, or multi-modal experience design.
- A strong portfolio demonstrating end-to-end systems thinking and multi-touchpoint experience design.
- Expertise in designing experiences that blend physical, digital, and sensory inputs.
- Hands-on prototyping skills (Figma, motion, audio, physical mockups).
- Ability to lead research, synthesize complex data, and drive alignment across cross-functional teams.
- Comfortable working in a fast-paced, iterative environment with high ambiguity.
Nice to Have
- Experience ideally with hardware + software products.
- Experience working closely with hardware engineering, ID, firmware, and product teams is a plus.
Technical Stack
- Figma
Team & Environment
Senior member of the Design Lab, working closely with industrial design, hardware engineering, software, research, operations, and leadership.
Benefits & Compensation
- Compensation: $200,000 - $235,000
- Healthcare, dental, vision and mental health benefits
- 401(k) plan and match
- Life insurance
- Flexible time off
- Commuter benefits
- Professional development stipend
