NCS is looking for a UX Designer and Researcher to plan and conduct user research, design user interfaces, and collaborate with development teams to implement UX solutions, primarily within the ServiceNow platform. You will join a company driven by its AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and committed to making an impact.

What You'll Do

Plan, conduct, and analyze user research studies including interviews, usability testing, surveys, and observational studies.
Develop user personas, journey maps, and experience frameworks for business process workflows.
Translate research findings into actionable design recommendations and user stories to improve operational efficiency.
Design user interfaces, workflows, and interactions for applications, portals, and custom solutions, adhering to ServiceNow design principles and accessibility standards.
Create wireframes, prototypes, and high-fidelity mockups using industry-standard design tools.
Work closely with ServiceNow developers, administrators, and business analysts to ensure design feasibility and implementation.
Facilitate design workshops and stakeholder sessions to gather requirements and validate concepts.
Provide design specifications and guidance during implementation and conduct design reviews.

What We're Looking For

A Bachelor's degree in User Experience Design, Human-Computer Interaction, Psychology, Design, or a related field, or equivalent practical experience.
At least 7 years of experience in UX design and user research.
At least 2 years working with enterprise software platforms, preferably ServiceNow.
Proficiency in design and prototyping tools such as Figma, Sketch, and Adobe Creative Suite.
A strong foundation in user research methodologies including qualitative and quantitative techniques, usability testing, and data analysis.
Experience designing and conducting research studies that inform product decisions.
Excellent communication and presentation skills for technical and non-technical audiences.
A collaborative mindset with experience working in cross-functional teams and Agile development environments.
Demonstrated expertise in ServiceNow user experience capabilities, including Service Portal design, mobile app interfaces, and workspace configurations.
Familiarity with web technologies (HTML, CSS, JavaScript) sufficient to communicate effectively with development teams.
Knowledge of accessibility standards (WCAG) and inclusive design principles for enterprise software environments.