165 Datasite Costa Rica SRL is hiring a User Researcher to join Sherpany. You will lead strategic, explorative research to uncover the key pain points and unmet needs of Board Members and C-Level users for a meeting management solution. In this role, you will act as a central research partner and own the continuous improvement of our research operations.
What You'll Do
- Lead strategic, explorative research to uncover key pain points and unmet needs of Board Members and C-Level users.
- Lead user and prospect recruiting and profiling to ensure the right participants are involved in each research activity.
- Act as a central research partner for all product squads and relevant chapters.
- Own and continuously improve Research Ops, including insight repositories, participant pools, and repeatable workflows.
- Synthesize and communicate insights into clear, actionable narratives that drive alignment across teams.
- Occasionally support opportunity validation, early concept testing, and usability research when needed.
- Combine qualitative research and product analytics to understand problems and inform decisions.
What We're Looking For
- Strong qualitative research skills, including interviews and synthesis.
- Proven experience in strategic pain-point and unmet-need discovery.
- Experience with opportunity and concept validation.
- Clear communication and storytelling, especially with senior stakeholders.
- Strong stakeholder management across teams.
- High autonomy and ownership.
- Ability to challenge assumptions constructively.
- Fluent communication in English.
Nice to Have
- German language skills are a strong plus.
Team & Environment
You will join a team of 150 talented individuals, working closely with product squads, chapters, and cross-functional teams.
Benefits & Compensation
- Flat hierarchy where your voice is heard and you can take on real responsibility from day one.
- Flexibility & Freedom: We value your work-life balance!
- Grow with Us: Financial support for further education, training, and more.
- Well-being Matters: Mental health support via partnership with nilo.health.
- Tech-Savvy Workspace: Work with the latest Apple MacBooks and cutting-edge tools.
- Amazing Team Culture: Fun, collaboration, meaningful connections, awesome team events, and a culture driven by strong values.
Work Mode
This is a remote position for candidates based in Europe.
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic.
