Support and scale user research operations in an international environment by managing AI integration, feedback systems, repository structure, tooling infrastructure, and cross-team collaboration to enhance research efficiency and insight accessibility.
Responsibilities
- Implement AI applications throughout the research process, from planning to analysis and synthesis
- Develop AI agents to support research workflows
- Automate the analysis of both qualitative and quantitative research data
- Integrate AI-powered tools into the current research technology stack
- Establish systems for collecting user feedback, such as in-app satisfaction prompts
- Organize and analyze user feedback to extract meaningful insights
- Incorporate feedback into a continuous monitoring system for ongoing insights
- Structure and maintain a centralized research repository
- Enhance the ease of access to the research repository for all teams
- Promote the use of research insights across departments
- Manage and continuously improve the suite of research tools
- Conduct regular evaluations of research tools, with a focus on AI-based solutions
- Encourage broader adoption of research tools across teams
- Support the planning and execution of international research studies
- Assist in recruiting participants for international research initiatives
- Coordinate research activities across different countries
- Ensure high data quality standards in all international research efforts
Requirements
- Minimum of three years of experience in Research Ops or User Research roles
- Proven experience managing participant databases, panels, and research software such as Dovetail, UserTesting, Maze, and Lookback
- Familiarity with challenges related to research repository and knowledge management
- Strong interest in applying AI technologies to user research processes
- Ability to work effectively with cross-functional teams including Product, Design, Data, and Tech
- Self-motivated, detail-focused, and highly organized
- Fluency in English, both written and spoken
Tech Stack
Dovetail, UserTesting, Maze, Lookback
Benefits
- 25 days of paid leave per year
- 10 RTT days
- Ticket Restaurant® card loaded with €11 daily, €6 of which is funded by the employer
- Full health insurance coverage for employees and their children
- 50% reimbursement of public transportation costs
- Annual sustainable mobility allowance of €230 for employees in Bordeaux who commute sustainably
- Hybrid work model allowing remote work
- Access to a wide range of training programs
- Annual opportunities for professional growth and development
- Modern office spaces with rooftop views of the Cité du Vin
- Regular internal events to enhance workplace culture
- On-site sports activities and organized tournaments including Pilates, circuit training, boxing, yoga, futsal, padel, and tennis
Work Arrangement
Hybrid work model based in Bordeaux with remote work possible; employees are required to be on-site 2 to 3 days every two weeks; travel and accommodation expenses are covered
Team
Part of the User Research team, reporting to the Lead User Researcher (Manon), with alignment to the Chief Experience Officer (Thomas); team consists of dedicated research professionals
- International and creative work environment
- Commitment to innovation through diversity and inclusion
- Teams composed of passionate and dedicated individuals
- Operating in a hypergrowth context with ongoing challenges and development possibilities
- Emphasis on flexi
