Würk is looking for a UKG Customer Support Specialist to deliver comprehensive, high-quality support of our HRIS product line. In this role, you will field incoming cases and phone calls to identify and resolve issues within client builds in the UKG Workforce Ready product.

What You'll Do

Field both incoming cases and phone calls to identify or resolve issues within client builds within the Workforce Ready UKG product.
Deliver timely solutions to customers while maintaining customer satisfaction.
Assess technical situations and establish case priorities and severities in accordance with service level agreements.
Analyze customer configuration and use internal and external resources to troubleshoot problems.
Manage your caseload in adherence to departmental goals and policies.
Document precise troubleshooting and customer interaction details.
Work individually and with a team to solve technical problems while communicating trending issues and best practices.
Make the customer feel understood by reviewing case history to assure familiarity with their system environment.
Develop relationships with assigned client admins to foster a collaborative environment.

What We're Looking For

1+ years of customer support experience.
2+ years of UKG Workforce Ready experience.
Experience with running payroll and/or applicable systems knowledge (i.e., ADP, Paychex, or similar).
Knowledge of federal, state, and local employer/employee tax laws and regulations.
Experience with Salesforce Service Cloud or other support ticketing systems.
Understanding of operating systems, networking technologies and protocols, and software applications.

Technical Stack

UKG Workforce Ready
Salesforce Service Cloud

Team & Environment

You'll join a fast-paced team dedicated to providing exceptional customer support.

Benefits & Compensation

Compensation: $45,000-$65,000
FREE medical, dental, and vision plans
FREE basic life insurance, short term disability, and employee assistance programs
401(k) traditional and Roth plans with Employer Match
Generous PTO, bonus, and stock options
$400 office equipment reimbursement
$300/year fitness reimbursement
Monthly internet reimbursement
Paid professional development & tuition reimbursement
Generous referral bonuses
Paid parental leave
Paid sabbatical leave program

Work Mode

This position is remote-friendly and open to candidates across the United States.

Würk is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.