Join a global leader in elevator and escalator services as a Troubleshooter based in Rabat, Morocco. In this role, you’ll play a key part in maintaining the performance and safety of critical equipment by identifying root causes of technical failures and implementing lasting solutions.
What You’ll Do
- Diagnose and resolve advanced technical faults across elevators and escalators, including systems from KONE and other manufacturers.
- Carry out initial inspections on newly serviced equipment to ensure optimal performance from day one.
- Proactively detect potential breakdowns and safety concerns, recommending repairs or upgrades where needed.
- Analyze patterns in recurring faults to reduce emergency call-outs and improve long-term reliability.
- Troubleshoot issues in remote monitoring and alarm systems, ensuring continuous operational oversight.
- Identify gaps in team technical knowledge and recommend training to keep skills up to date.
- Provide structured feedback to improve maintenance methods, product design, and safety protocols.
- Coach and mentor field technicians by explaining technical root causes and effective repair strategies.
- Share updates on Field Letters, Express Letters, and revised maintenance practices to strengthen team expertise.
- Manage your workload efficiently to meet response targets and deliver consistent, high-quality service.
- Maintain clear, professional communication with customers and on-site stakeholders.
- Build trust through a service-first mindset and a commitment to safety and quality.
What We’re Looking For
- Formal qualification in Electrical or Mechanical Engineering, or equivalent technical certification.
- At least five years of hands-on experience in elevator and escalator maintenance and troubleshooting.
- Proven expertise in fault diagnosis and repair across a variety of equipment types.
- Strong grasp of safety standards, maintenance workflows, and service procedures.
- Ability to think analytically and solve complex technical problems efficiently.
- Clear communication skills to explain technical details to both technical and non-technical audiences.
- Self-motivated with strong organizational skills and the ability to work independently.
- Team-oriented with a customer-focused approach and a commitment to continuous improvement.
Preferred Experience
- Familiarity with remote monitoring and diagnostic systems is a strong advantage.
What We Offer
- A safety-first environment that values collaboration and accountability.
- A competitive compensation package aligned with the Moroccan job market.
- Access to ongoing technical training and professional development.
- Opportunities for career advancement within a global organization.
- Supportive culture with mentoring, coaching, and recognition of strong performance.
- Commitment to innovation, sustainability, and employee well-being.
Our Culture
We foster a workplace built on trust, respect, and inclusion—where diversity is valued and every voice matters. Our focus on ethical practices, quality service, and employee engagement drives continuous growth and innovation.
Equal Opportunity
We believe in equal access to opportunity regardless of background. Our commitment to diversity and inclusion shapes a work environment where all individuals can thrive.
