What You'll Do
As a Troubleshooter, you'll lead the diagnosis and resolution of advanced technical faults in elevators and escalators, ensuring systems operate safely and efficiently. You'll conduct initial inspections of newly serviced equipment and proactively identify potential failures before they occur.
You'll analyze repeated malfunctions to recommend improvements that reduce service calls and increase equipment uptime. This includes troubleshooting remote monitoring and alarm systems to maintain continuous operational oversight. You'll also help generate service and modernization opportunities by identifying upgrade needs.
Part of your role involves assessing skill gaps in the team related to new technologies and communicating training requirements. You'll provide structured input to improve safety protocols, maintenance methods, and product performance. By coaching technicians and explaining technical root causes, you'll strengthen team capabilities and promote knowledge sharing.
You’ll manage your workload effectively to meet response targets, maintain clear communication with customers and stakeholders, and ensure service delivery meets high standards of quality and professionalism.
Requirements
- Formal qualification in Electrical or Mechanical Engineering, or a recognized technical certification
- Proven experience in the Elevator & Escalator industry
- At least 5 years of hands-on experience in maintenance and troubleshooting
- Strong diagnostic skills across various elevator and escalator systems, including non-KONE equipment
- Thorough knowledge of safety regulations, maintenance procedures, and service operations
- Ability to think analytically and solve complex technical problems
- Clear communication skills to explain technical details to both technical and non-technical audiences
- Self-motivated with strong organizational skills and the ability to work independently
- Collaborative mindset with a focus on customer service and team development
Preferred Qualifications
- Experience working with remote monitoring and diagnostic platforms
Benefits
- A work environment centered on safety and teamwork
- Compensation package competitive with the Moroccan market
- Access to continuous technical training and learning programs
- Opportunities for career advancement within a global organization
- Supportive culture that includes mentoring and on-the-job coaching
- Employer committed to innovation, sustainability, and employee well-being
