KONE is hiring a Troubleshooter Assistant Engineer, Non KONE Equipment to provide critical technical help desk and on-site support services for front-line maintenance technicians. In this role, you will focus on supporting non-KONE equipment through remote troubleshooting, analytics, and safety oversight within a global organization.
What You'll Do
- Provide remote technical support for maintenance technicians in identifying root causes and corrective solutions.
- Deliver 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs.
- Support technicians in configuring and repairing KRM devices and connections.
- Log all cases to the THD tool and assign, direct, or escalate cases to relevant experts.
- Create knowledge base articles.
- Support sales in assessing the maintainability of equipment before tendering for maintenance contracts.
- Co-operate with and provide expertise to local training centers.
- Create quality reports in the THD tool after remote support and site visits.
- Identify root causes for issues proactively and forward corrective actions according to process requirements.
- Perform COR review and identify units for Clinica visits.
- Operate within KONE safety requirements and ensure each site follows global safety processes.
- Follow the safety procedures and rules of customers, partners, and KONE.
- Report safety concerns and stop operations if safety violations or hazards are detected.
- Allocate daily work together with the THD manager.
- Monitor and lead team performance and KPI/SLA adherence.
- Review daily priorities and take appropriate action to ensure results are achieved.
- Continuously support THD development together with the THD manager.
What We're Looking For
- Diploma in Engineering or another relevant field.
- IT literacy.
- Willingness to travel.
- Flexibility.
- Knowledge of KONE and/or non-KONE products.
- A customer service mindset.
Team & Environment
You will work closely with the THD manager and the team, reporting directly to the THD Manager.
Benefits & Compensation
- Career progression opportunities within a global organization.
- Total reward elements.
- Comprehensive learning and development programs covering a wide range of professional skills.
- Fun colleagues and a lively working environment.
- Open-minded leaders.
Work Mode
This is an onsite position.
KONE believes in teamwork and a culture where everyone can be who they are, focusing on innovation, collaboration, and valuing contributions from every individual. We focus on employee engagement and encourage participation and the sharing of ideas. Sustainability is part of our daily practices, and we follow ethical business practices to develop a culture of trust, respect, and recognition.
