OnSpot Travel Solutions is seeking a Traveler Support Specialist fluent in French and English to provide high-touch, concierge-level support for premium and luxury travelers. This remote role involves managing complex, sensitive traveler situations with autonomy and discretion, while collaborating with internal teams to deliver seamless, personalized travel experiences.
What You'll Do
- Act as a trusted point of contact for high-value travelers
- Manage complex and sensitive situations with autonomy, precision, and discretion
- Collaborate closely with internal teams to investigate issues
- Anticipate traveler needs
- Deliver thoughtful, high-quality solutions
What We're Looking For
- Fluent English and French (written and spoken)
- Minimum 3 years of experience in travel, hospitality, or high-end customer service environments and related industries
- Full flexibility to work shifts, including weekends and holidays
Nice to Have
- Strong knowledge of tourist destinations
- Experience using tools such as Zendesk, Intercom, or Freshdesk
- Experience working in international, cross-functional environments
- Fluency in a third language
Technical Stack
- Zendesk
- Intercom
- Freshdesk
Team & Environment
- A truly international and collaborative team
Benefits & Compensation
- Full time independent contract
- Fully remote work environment
- Professional growth in a fast-evolving, tech-driven company
Compensation: R$6,000 to R$10,000 per month, depending on experience
Work Mode
Full flexibility to work shifts, including weekends and holidays. Global remote opportunities available.
