Destination Knot is looking for a Travel Support Specialist – Client Services to deliver outstanding support and manage the logistical details for our clients' travel plans. You will serve as a dedicated point of contact, ensuring a seamless journey from initial inquiry to post-trip follow-up.

What You'll Do

Serve as the primary liaison for clients, managing all pre-travel, on-trip, and post-travel communications and needs.
Coordinate complex travel logistics, including bookings, itinerary changes, and special accommodations.
Proactively resolve client inquiries and issues, providing timely and effective solutions.
Maintain detailed and accurate client records and trip documentation.
Collaborate with internal teams and external vendors to ensure service excellence.

What We're Looking For

Proven experience in a client-facing travel support, concierge, or customer service role.
Strong organizational skills with the ability to manage multiple complex itineraries simultaneously.
Excellent communication skills, both written and verbal, with a professional and empathetic tone.
High attention to detail and a proactive approach to problem-solving.
Ability to remain calm and effective under pressure in time-sensitive situations.

Destination Knot is an equal opportunity employer.