ARRISE is looking for a Training Manager to oversee and manage product training and development. You will join a community of over 12,000 professionals, partnering with industry leaders to deliver world-class gaming experiences.
What You'll Do
- Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals.
- Develop and maintain training manuals, processes, and procedures.
- Maintain accurate records of training activities.
- Implement strategies to increase product knowledge of the trainees.
- Collaborate with other departments to ensure that training standards are being met.
- Analyze data to identify areas for improvement in the training process.
- Provide regular reports on training activities to senior management.
- Coordinate team member activity to fulfil the department's objectives in a timely manner.
- Lead the team of supervisors and training specialists to ensure processes are aligned with company standards and procedures.
- Meet the department’s KPIs established on a quarterly and annual basis.
- Create and conduct individual meetings, training programs, and workshops for team members needing additional training.
- Control the daily, weekly, and monthly activities of team supervisors to ensure the department's entire workload is complete according to approved KPIs.
- Create, check, and update all internal department documentation, procedures (SOPs), and databases.
- Provide monthly, quarterly, and annual feedback and evaluation to the line manager on the quality of work for each team member.
- Prepare and guide managers, supervisors, and others involved in employee development efforts.
- Plan, organize, facilitate, and order supplies for employee development.
- Analyze and report performance process trends along with suggestions for improvement.
- Define, implement, measure, analyze, improve, and control different reporting solutions according to project and client needs.
- Actively participate in the planning and testing of newly introduced products.
- Actively participate in the performance evaluation process of your team members.
What We're Looking For
- Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
- Strong leadership mentality, guiding teams towards achieving strategic objectives.
- Excellent verbal and written communication skills in English.
- Assertive and proactive individual with a proven ability to drive projects independently or collaboratively.
- Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
- Essential decision-making and problem-solving skills critical for navigating complex challenges.
- Process and people-oriented, with a track record of maintaining a positive work environment and developing teams.
- Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
- Proficient in navigating Microsoft Office applications for efficient task management and documentation.
Nice to Have
- Previous experience in developing and implementing training programs.
- Previous experience leading a training department and familiarity with the gaming industry.
Technical Stack
- Microsoft Office
Team & Environment
You will lead a team of supervisors and training specialists within a department of teams comprising 20 or more members, reporting directly to the Head of QC & Training.
Benefits & Compensation
- Competitive salary.
- An exceptional studio space in a modern office building in São Paulo.
- International work environment.
- Opportunities for advancement to higher positions in the online casino sector.
- Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.
Work Mode
This is an onsite position located in São Paulo.
ARRISE is an equal opportunity employer.
