Copart is hiring a Title Express Senior Operations Manager to oversee and execute the full Planning, Organizing, Leading, and Controlling (P-O-L-C) functions of the Title Express Department. This strategic leadership role is responsible for driving performance, meeting budgetary goals, maintaining high customer satisfaction, and upholding compliance standards.
What You'll Do
- Lead the day-to-day operations of Title Express, ensuring alignment with company goals for productivity, quality, compliance, and customer satisfaction.
- Execute all functions of the P-O-L-C framework to support team performance and organizational success.
- Hire, train, and develop a high-performance team focused on exceptional customer service and operational efficiency.
- Conduct regular performance reviews, manage coaching and development plans, and implement progressive discipline when necessary.
- Communicate company and department goals clearly; translate strategic objectives into actionable initiatives for the team.
- Monitor key performance metrics and hold staff accountable to meeting or exceeding expectations.
- Maintain compliance with all internal policies, regulatory requirements, and audit standards.
- Resolve internal and external customer concerns promptly, with professionalism and a solution-focused mindset.
- Build and maintain strong relationships with customers, Sales, and cross-functional departments to enhance service delivery.
- Promote a culture of teamwork, accountability, motivation, and continuous improvement.
- Participate in planning sessions and contribute to the development and implementation of operational initiatives.
- Ensure safety, quality control, and customer satisfaction are consistently maintained throughout the operation.
- Analyze operational data to identify trends, root causes, and opportunities for process improvement.
- Generate and present performance reports to senior leadership on a weekly, monthly, or quarterly basis.
- Track compliance and audit reporting requirements, ensuring accuracy, timeliness, and alignment with internal and external standards.
What We're Looking For
- 3–5 years of leadership experience in operations, title services, or related industries.
- Demonstrated ability to lead and develop teams across remote or multi-location environments.
- Strong understanding of title procurement, documentation, and regulatory compliance.
- Proven track record of meeting operational goals and customer service benchmarks.
- Excellent communication, conflict resolution, and organizational skills.
- Proficiency in using performance metrics, reporting tools, and standard office software.
- Ability to thrive in a fast-paced, evolving environment with strong attention to detail.
- Experience with reporting and analytics tools (e.g., Excel, Power BI, Tableau, or internal dashboards).
- Strong analytical skills with the ability to interpret complex data and turn it into actionable insights.
- Comfort with creating executive-level reporting and delivering performance reviews based on quantitative results.
Nice to Have
- Experience in automotive, insurance, or financial services industries.
Technical Stack
- Excel
- Power BI
- Tableau
Team & Environment
You will be leading the Title Express Department and reporting directly to senior leadership.
Benefits & Compensation
- 401(k) and 401(k) Match
- Employee Stock Purchase Program
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Accident insurance
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team.
