Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join its Corporate Payroll team. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. In this role, you'll provide critical support related to timesheet and payroll customer service, audit requests, and special projects.
What You'll Do
- Assist employees with timesheet questions, including the recording of hours which may be confidential.
- Perform timecard corrections in the system of varying complexity.
- Provide appropriate timesheet and payroll information to Human Resources or Legal when necessary.
- Assist employees with creating paper correcting timesheets when needed.
- Recommend actions to resolve timesheet discrepancies.
- Review and analyze pay data to resolve pay-related questions.
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Walk customers through the problem-solving process.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customer expectations.
- Ensure proper recording, documentation, and closure of issues.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
What We're Looking For
- High School diploma and 2+ years of timesheet administration or time charging experience in a defense contracting industry.
- Excellent communication skills.
- Strong Microsoft Office experience is a must.
- Ability to work overtime when special projects occur.
- Strong working knowledge of time charging and payroll policies and procedures to ensure adherence to Company Policy and Federal Labor Laws.
- Deadline-oriented with the ability to multi-task.
- Proven working experience in providing customer phone support.
- Working knowledge of helpdesk software, databases, and remote control tools.
- Strong client-facing and communication skills.
- US citizenship is required and you must be able to obtain security clearance as needed.
- Able to work US East Coast hours.
Nice to Have
- The ability to complete assignments independently.
- Good written and oral communications skills.
- Must be resourceful to find answers to questions.
Technical Stack
- Microsoft Office
- Helpdesk software
- Databases
- Remote control tools
Team & Environment
You will be a member of the Corporate Payroll team.
Benefits & Compensation
- Compensation range: $41,600.00 - $75,200.00
Leidos is an equal opportunity employer.
