TaxValet is hiring a Therapy Support Specialist to represent Noctrix Health, providing exceptional onboarding and remote therapy support to patients and clinicians. In this role, you will be responsible for consultative support, capturing feedback, and ensuring the successful use of Nidra therapy, supporting a mission to transform healthcare and improve lives.

What You'll Do

Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure smooth and effective product integration
Capture therapy support needs and provide valuable feedback to the product management and development teams
Collaborate with clinicians and functional organizations to recommend content for training courses and materials
Maintain existing relationships with patients, as well as clinical and business partners
Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture

What We're Looking For

High school diploma
Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges
Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users
Excellent verbal and written communication skills, with outstanding ability to communicate and collaborate effectively
Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
Strong problem-solving and troubleshooting skills
Strong sense of ownership and accountability
Ability to multitask and handle multiple priorities in a complex, challenging environment