Responsibilities
- Own the health and growth of Terapia in Poland — patients, therapists, operations, outcomes.
- Lead the local operating rhythm across SDR, sales, onboarding and CS; set goals, split tasks, review performance, and unblock execution.
- Own and continuously improve the therapist acquisition funnel: sourcing, qualification, pitch, contact attempts, conversion, onboarding and activation.
- Work with marketing, growth and local teams to improve patient acquisition, patient conversion, and the quality of demand entering the funnel.
- Manage sales funnel performance through clear KPIs: pipeline quality, conversion by source or segment, follow-up quality, lost reasons, activation rates, and cohort health.
- Talk to users (including unhappy ones) to understand what blocks them — and remove those blockers.
- Identify what’s working and what isn’t, act fast, and share your learnings with the team.
- Collaborate with central product, ops, and other market teams — plug into Docplanner’s support network rather than reinventing the wheel.
- Connect the dots between local needs and central capabilities — translate insights into improvements that benefit the whole.
- Use Pareto / MVP thinking to decide what to prioritize, test, or skip.
- Optimize the onboarding, matching, and overall patient-therapist experience based on ongoing feedback.
- Help evolve the Terapia playbook so your market’s learnings can benefit future markets.
Requirements
- Hands-on experience owning outcomes in a product, market, or growth role.
- Track record of scaling operations or go-to-market processes — from early traction toward significant growth.
- Regularly talked to users and made decisions based on those conversations.
- Experience managing or coordinating a small commercial or operations team, ideally across SDR, sales, onboarding, or CS.
- Strong understanding of sales funnel management: sourcing, qualification, conversion, activation, follow-up, lost reasons, and cohort performance.
- Comfortable making decisions with incomplete data and owning the outcome.
- Experience working cross-functionally — you know how to get things done through collaboration, not just solo execution.
- Able to use simple tools (Docs, Sheets) to think and communicate clearly.
Work Arrangement
Hybrid
Additional Information
- At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.
