Manufacturers and Traders Trust Co (M&T Bank) is looking for a Teller to specialize in delivering an excellent branch customer experience. This role focuses on digital engagement, lobby management, accurate transactional processing, and retail servicing interactions.
What You'll Do
- Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
- Educate customers through digital demonstrations and identify self-service opportunities.
- Actively engage in lobby management, greeting customers and addressing their immediate needs.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution and log all customer complaints.
- Transition identified sales opportunities to appropriate banking partners.
- Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
- Process customer/account maintenance accurately.
- Complete Consumer AML/BSA/KYC related activities.
- Adhere to compliance/operational risk controls per Company or regulatory standards.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points.
- Interact with appropriate Bank areas to ensure branch operational issues are resolved efficiently.
What We're Looking For
- High school diploma or equivalent (GED).
- Minimum of 6 months customer service experience.
- Data entry and/or cash handling experience.
- Proven verbal communication and interpersonal skills.
- Proven ability to demonstrate exceptional customer service.
- Well-organized with proven time management and prioritization skills.
- Proficient with internet user-level technology.
Nice to Have
- Bilingual based on branch needs.
Work Mode
This is an onsite position.
M&T Bank is an equal opportunity employer.
