Canadian Imperial Bank of Commerce (CIBC) is seeking a Bilingual Telephone Banking Servicing Agent for an overnight, remote role. As the first point of contact for clients calling with banking questions, you will work in a fast-paced environment to deepen relationships, resolve issues, and identify opportunities to match clients with the right products and solutions. We’re building a relationship-oriented bank for the modern world where your strengths and ambitions are empowered.

What You'll Do

Focus on each client experience and connect on a personal level to offer an exceptional client experience.
Engage in client-focused interactions that are meaningful and deliver trusted advice.
Provide support for clients by helping them to manage their accounts and products.
Connect and refer clients to the right CIBC contacts to enable their financial success.
Listen, ask questions, and put yourself in the client’s shoes to understand their needs.
Act like an owner by recommending solutions based on client needs.
Remain solution-focused to identify opportunities to help our clients.
Effectively complete client requests, understanding that their time is valuable.
Use strong knowledge of CIBC systems and products to allow quick resolution of problems.
Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities.
Proactively suggest banking options that will help clients achieve their financial goals.
Understand and leverage other internal departments within CIBC to assist clients on additional needs.

What We're Looking For

Must be fluent in French and English to support business operations outside of Quebec, Canada.
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (minimum download speed of 15 mbps and upload speed of 10 mbps).
Internet connection must be connected to modem through hard cable (not wireless).
Satellite internet providers are prohibited and cannot be used.
Must be legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.
Must be able to attend your primary CIBC location within two hours upon request.
Must be flexible to work between Monday to Sunday from 11:00pm to 7:00am.

Benefits & Compensation

Competitive salary
Incentive pay
Banking benefits
Benefits program*
Defined benefit pension plan*
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, a social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development