NeuraFlash, Part of Accenture, seeks a Technology Support Engineer with a Site Reliability Engineering (SRE) focus to ensure our systems are stable, scalable, and highly available. This role bridges the gap between Business Application development and IT operations, combining automation, observability, incident response, and performance engineering to maintain continuous service reliability while accelerating delivery.
What You'll Do
- Resolve incidents and problems across multiple business system components and ensure operational stability.
- Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
- Collaborate with vendors and help service management teams with issue analysis and resolution.
- Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs.
- Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews.
- Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration.
- Implement metrics, logging, and tracing frameworks to gain real-time visibility into distributed systems.
- Conduct resource forecasting, design scalable infrastructure, and handle performance under surge conditions.
- Partner with developers to ensure safe, reliable rollout of new features with automated testing and rollback mechanisms.
- Implement multi-region resilience strategies, chaos tests, and failover automation for business continuity.
- Use post-incident analytics to refine operational practices and improve reliability with data-driven improvements.
- Collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences.
- Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AZURE DEVOPS or Pulumi.
What We're Looking For
- Minimum 3 years of experience in an SRE or similar role.
- Expertise in Python, Bash, PowerShell, YAML for automation and tooling.
- Hands-on experience with cloud environments Azure and orchestration tools like Kubernetes and Terraform.
- Deep understanding of Windows systems, networking, and distributed architectures.
- Experience with observability solutions Dynatrace, Azure Monitoring.
- Familiarity with incident management and alerting platforms (SNOW, Dynatrace).
- Proficiency in CI/CD frameworks such as Azure DevOps, GitHub Actions, or GitLab CI.
- Working knowledge of security, compliance, and performance optimization for highly available systems.
- Expert in Cloud IaaS and PaaS services.
- Microsoft Certified: Azure Solutions Architect Expert
- Certified Kubernetes Administrator (CKA)
- HashiCorp Certified: Terraform Associate
- Certified DevOps Engineer certifications (Azure, or Google).
- 15 years full time education.
Technical Stack
- Languages/Scripting: Python, Bash, PowerShell, YAML
- Cloud & Infrastructure: Azure, Kubernetes, Terraform, CloudFormation, Pulumi
- Observability & Monitoring: Prometheus, Grafana, ELK, Datadog, Dynatrace, Azure Monitoring
- CI/CD & Tools: SNOW, Azure DevOps, GitHub Actions, GitLab CI
Team & Environment
You will collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences.
Work Mode
This role is onsite in Bengaluru.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
