U-Haul is hiring a Technical Writer and Content Architect to design and maintain the technical documentation architecture for Subzero Labs. This role uses learning design principles to create accessible content and leverages AI tools to enhance content workflows and scalability.

What You'll Do

Design and maintain an intuitive, modular information architecture for Subzero Labs technical documentation.
Define content models, taxonomy, and structure that scale with the platform's complexity.
Implement structured writing standards that make docs easy to read, find, and maintain.
Apply constructivist learning principles and semantic wave design to create content that helps users build from foundational to expert-level knowledge.
Author tutorials, conceptual explainers, API documentation, and walkthroughs that oscillate between abstract and applied understanding.
Collaborate with engineers and product leads to ensure technical accuracy while preserving pedagogical clarity.
Use LLMs and AI tools to speed up drafting, refactoring, and information extraction without compromising quality.
Create AI-assisted templates and prompts to improve consistency, reuse, and scalability in content production.
Evaluate and refine AI integrations for documentation workflows.
Work with engineers, product managers, and community leads to identify content gaps, design learning experiences, and improve developer success.
Support internal knowledge management efforts—documenting processes, decision logs, and technical artifacts.
Build bridges between content, education, and product design.

What We're Looking For

Deep familiarity with constructivist pedagogy and learning design principles.
Experience architecting or scaling technical documentation systems.
Excellent writing and editing skills—clarity, tone, and structure are non-negotiables.
Fluency with AI tools and a mindset for using them to augment human creativity and productivity.
Ability to translate complex systems into accessible, structured, and actionable content.
Comfort collaborating across technical, educational, and design functions.
Knowledge of web3 technologies and architectures.

Nice to Have

Prior experience writing developer documentation, tutorials, or conceptual guides for Web3, APIs, or distributed systems.
Familiarity with Markdown, Git-based documentation workflows, GitBook, Docusaurus, or similar platforms.
Background in instructional design, UX writing, or curriculum development.
Knowledge of open-source community norms or experience working in developer-focused organizations.
Sufficient software engineering know-how to run, test, and author example code.