Zscaler seeks a Technical Writer to join our Technical Publications department. You will translate complex technical information into clear documentation and UI text, enhance content with visuals, and collaborate cross-functionally. In this role, you will also lead documentation standards and mentor team members.
What You'll Do
- Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—for technical and non-technical audiences
- Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
- Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
- Drive user experience by establishing documentation standards, style guides, and terminology for consistency
- Lead and mentor the technical writing team while overseeing project scheduling and management to ensure timely delivery
What We're Looking For
- U.S. citizenship
- 3+ years of technical writing experience
- Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field
- Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority
- Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON
- Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects
- Strategic, audience-centric approach to content, ensuring documentation aligns with the user's specific needs and technical level
Nice to Have
- Experience writing online help, knowledge base articles, and working in Agile environments
- Familiarity with network and/or cloud security, or web-based/mobile products
- Hands-on experience with HTML5 and CSS
Technical Stack
- OpenAPI Specification (Swagger)
- JSON
- JIRA
- Confluence
- HTML5
- CSS
Team & Environment
You will join the Technical Publications department and report to the Manager, Technical Publications.
Benefits & Compensation
- Compensation: $100,000-$125,000 USD
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Work Mode
This is a hybrid role based in San Jose, CA.
Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by law.
