Remote Recruitment is hiring a Technical Support Specialist for a UK-based wireless internet service provider. You will provide 2nd and 3rd line technical support and customer account management, ensuring a seamless customer experience during peak periods.
What You'll Do
- Provide 2nd and 3rd line technical support in a wireless ISP environment.
- Troubleshoot connectivity issues and escalate unresolved matters appropriately.
- Deliver high-volume customer support via phone, email, and other channels.
- Manage customer accounts, including updates, adjustments, and usage monitoring.
- Follow documented processes meticulously for accuracy and compliance.
- Take ownership of tasks and contribute ideas for process improvements.
- Collaborate with internal teams to enhance the customer journey.
What We're Looking For
- Minimum 2 years of technical support experience in a wireless ISP setting (2nd/3rd line).
- Proven ability to work in a high-pressure, hybrid support role.
- Strong verbal communication skills and confidence handling support calls.
- High level of accuracy and attention to detail; consistently follows procedures.
- Demonstrated initiative and proactive problem-solving skills.
- Experience in account/customer management within a support environment.
- Access to a reliable internet connection and a suitable laptop for remote work.
- Availability to start in February 2026.
Work Mode
This position operates on a hybrid work model.
