About the Role
The Technical Support Specialist I delivers hands-on assistance with desktop systems, software, and network access for users across the medical school and affiliated clinical sites. This position ensures smooth operation of IT services through troubleshooting, documentation, and coordination with higher-tier support teams.
Responsibilities
- Respond to user-reported technical issues via phone, email, or in-person requests
- Diagnose and resolve hardware and software malfunctions on desktops and laptops
- Install, configure, and maintain workstations and peripheral devices
- Support electronic medical record system access and related applications
- Troubleshoot network connectivity issues on wired and wireless networks
- Manage user accounts and permissions in directory services
- Escalate complex technical problems to appropriate engineering teams
- Document incidents and resolutions in the ticketing system
- Maintain inventory of IT equipment and software licenses
- Deploy systems remotely and on-site as needed
- Assist with onboarding and offboarding of user accounts
- Provide guidance on secure computing practices
- Support mobile devices used in clinical environments
- Follow change management procedures for system updates
- Participate in after-hours on-call rotations
- Assist with patching and updating operating systems
- Ensure compliance with data privacy and security policies
- Collaborate with cross-functional teams during system outages
- Conduct basic performance tuning of end-user devices
- Educate users on self-help tools and common fixes
Compensation
Competitive salary and benefits package
Work Arrangement
On-site position with limited remote flexibility
Team
Part of the Medicine IT department supporting clinical and academic operations
Physical Requirements
- Must be able to lift up to 40 pounds when moving equipment
- Frequent walking between offices and clinical areas
- Ability to work at a desk for extended periods
- Occasional bending or reaching during device setup
Work Environment
- Primarily based in an office and clinical setting
- Exposure to hospital environments including patient care areas
- Interaction with medical staff during business hours
- May require travel between medical campus locations
Background Check
- Position requires a successful background check
- Includes verification of education and employment history
Equal Opportunity Employer
- Committed to diversity and inclusion in the workplace
- Does not discriminate on the basis of race, gender, religion, age, disability, or any protected status
Not available for this position
