Job Title
Technical Support Specialist - DBATechnical Support Specialist - DBA
In this role you
You'll be the go-to tech wizard responsible for diving deep into database challenges, troubleshooting electro-mechanical hiccups, providing expert-level support for escalations, conducting forensic-like root cause analyses, managing support tickets with precision, crafting knowledge articles, and escalating complex issues to senior specialists when needed.
Your role:
• Diagnose and resolve database gremlins, provide rock-solid support for database-related queries, and optimize performance like a digital pit crew.• Tackle moderate electro-mechanical equipment or software application issues head-on, pinpointing problems and implementing fix-it strategies to restore full functionality.• Bring technical expertise to escalations by thoroughly assessing customer problems and determining the right support approach across clinical, marketing, or R&D domains.• Perform root cause autopsies after escalations, implementing corrective actions to prevent issue recurrence. Meticulously create, update, and manage support tickets to ensure ironclad tracking, resolution, and documentation of technical challenges and user requests.
You're the right fit if:
- You've got a High School Diploma, Vocational Education, or Bachelor's in Electronics, Electrical Engineering, Technical Support, or Customer Service Management. Bonus points for Microsoft Certified Azure Database Administrator or CPHIMS/CAHIMS certification.
- 2+ years of experience in Technical Support, Customer Support, Electronics, IT or equivalent with Vocational Education. We'll love you even more with 5+ years in Database Administration and Technical Support.
- Prefer deep experience in Microsoft SQL database architecture/Administration, T-SQL, Azure, Oracle, AWS.
- You must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
How we work together
We believe teamwork makes the dream work. For office-based teams, that means showing up in person at least 3 days per week. Onsite roles require full-time presence in our facilities. Field roles happen where the action is - typically at customers' or suppliers' locations.
This is a Field/Remote role.
About Philips
We're a health technology company built on one core belief: every human matters. We won't rest until everyone, everywhere has access to the quality healthcare they deserve. Come do the work of your life and help improve others' lives.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.
Philips Transparency Details
- The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $59 hourly.
- The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $38 to $62 hourly
- The pay range for this position in AK, DE, MD, NY, RI, or WA State is $40 to $65 hourly
- The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is $43 to $69 hourly
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PHI
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
