Sully.ai is hiring a Technical Support Specialist (Contract)

About Us At Our Company, We're Constructing the Most Transformative Healthcare Enterprise Globally We firmly believe universal medical professional access represents a fundamental human entitlement. Presently, systemic challenges like procedural delays, diagnostic errors, administrative complexity, and professional exhaustion undermine healthcare effectiveness. Our Mission: Single Patient, Dedicated Physician. We develop intelligent digital collaborators enhancing clinical workflows — digital assistants, nursing support, communication facilitators — all powered by cutting-edge proprietary technological models implemented within authentic care environments. Our Achievements - 450+ organizational partnerships established within 16 months - Artificial intelligence solutions reduce administrative tasks by approximately 2.8 hours daily, decreasing onboarding time by 85% - 5M+ Clinical Tasks completed, supporting 36+ medical specialties - Secured $25M funding from prestigious investors including YC, Eric Yuan, Amity, Semper Virens - Proprietary AI architecture (MedCon-1) demonstrably surpasses GPT-4.5, Gemini, Claude in clinical reasoning evaluations Our Organization demands exceptional talent capable of delivering one-year productivity within four months. This opportunity represents a Contract-to-Hire arrangement with a 60-day evaluation period. We maintain rigorous performance standards, ensuring mutual compatibility before permanent engagement. Support coverage spans 11 AM - 7PM Pacific Time. What You'll Accomplish - Deliver exceptional support experiences for global customers through multiple communication channels - Diagnose technical complications across artificial intelligence agents, system integrations, workflows, and prompt behaviors with exceptional precision - Expedite resolution of critical issues, engaging Product, Engineering, or Quality Assurance teams when necessary Required Qualifications - Engineering background or substantial technical expertise - Minimum 5 years technical customer support experience - Superior written/verbal communication skills - Proficiency with support platforms like Intercom, Linear, Jira, Github - Capacity to operate autonomously in remote, high-performance environments Initial Month Objectives - Comprehend organizational AI agent architecture and healthcare workflows - Resolve prevalent support challenges - Establish performance benchmarks - Develop cross-functional collaborative relationships Ninety-Day Performance Targets - Maintain customer satisfaction ratings exceeding 4.0 - Achieve median initial response time under 10 minutes - Maintain average ticket resolution within 3.5 hours - Continuously update customer-impacting issue documentation Ideal Candidate Characteristics - Fundamentally entrepreneurial mindset - Mission-driven professional - Rapid problem solver - Exceptional team contributor Organizational Advantages - Revolutionizing $800B+ healthcare marketplace - Predominantly founder-background team - Urgency-driven culture - Pioneering technological challenges - Direct patient care improvement potential Equal Opportunity Employer committed to diverse, inclusive hiring practices. Compensation Range: $45K - $65K