Turnitin is seeking a Technical Support Representative, Tier 1 to provide exceptional client support remotely from Mexico. This role involves resolving technical and non-technical inquiries via email, phone, and chat in a fast-paced, collaborative environment.
What You'll Do
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
- Support other strategic initiatives as needed.
What We're Looking For
- Enthusiastic, self-motivated individual
- Technical or customer support background
- Very strong problem-solving and communication skills
- Ability to manage multiple tasks simultaneously
- Comfortable working with internal and external customers
- Thrives in a fast paced, team-oriented environment
- Self-starter
Team & Environment
You will be part of the Product Specialist team, working in a collaborative and dynamic setting.
Work Mode
This position is remote and based in Mexico.
Turnitin is an equal opportunity employer and committed to diversity and inclusion.
