About the Role
Role details below.
Responsibilities
- Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
- Provide tech support via phone, email, and chat
- Help provide, update, and regularly send out invoices
- Guide customers through the initial stages of interaction with the platform/product
- Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
- Document customer interactions in the CRM and keep records up to date.
- Use the client's ticket system to track service requests and customer feedback.
Requirements
- At least 1 year proven experience as a Technical Support Representative
- Excellent English communication skills, both written and verbal
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
- USB Headset with Noise Cancellation feature
- Working Webcam
- Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps wired connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Compensation
This is based on experience and skills.
Work Arrangement
Remote (Country)
Additional Information
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- US work hours (20-40 hours per week)
- Able to work on a graveyard shift
- Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.
- This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage.
- Please ensure you apply for the right job based on your location and experience.
- We prioritize people who can do this successfully!
- You may also refer your friends using our Affiliate Marketing Program and earn up to INR 2,000 if your referral is hired.
