Role OverviewWe're seeking a detail-oriented Technical Support Representative to support customers using healthcare software solutions. In this entry-level position, you'll play a key role in resolving technical inquiries, guiding users through product features, and ensuring smooth software performance for healthcare providers.
Key Responsibilities
- Respond to customer inquiries via phone with clarity and professionalism
- Use diagnostic tools to identify and resolve software issues efficiently
- Record all interactions with accurate notes, actions taken, and resolutions reached
- Guide customers through installation, updates, and patch applications
- Apply structured troubleshooting techniques to uncover root causes of problems
- Educate users on optimal product usage to enhance office efficiency
- Maintain ownership of support cases until full resolution is achieved
- Test software integrations with third-party systems like clearinghouses and insurers
- Update and contribute to internal knowledge resources
- Stay current with product updates, policies, and industry changes
- Escalate complex issues appropriately while maintaining communication flow
- Support team goals through collaboration and proactive improvement suggestions
Qualifications
- Available to work night shifts Monday through Friday
- Strong written and verbal English communication skills
- Ability to work independently with minimal supervision
- 3–6 months of experience in a BPO or customer-facing technical role
- Residing in Makati or nearby areas; onsite work required
- Open only to Philippine citizens currently living in the Philippines
Preferred Background
- Degree in Computer Science, Information Technology, or related field (advantageous but not required)
- Fresh graduates are encouraged to apply
Compensation & Benefits
Night differential pay is included. Upon regularization, employees receive a 13th month pay, performance bonuses, meal allowance, and perfect attendance incentives. Additional benefits include government-mandated contributions, HMO coverage, service incentive leaves, birthday leave, and bereavement leave. All compensation and benefits comply with local labor standards.
