What You'll Do
Provide direct technical assistance to customers using software designed for home health, hospice, and outpatient therapy providers. Respond to incoming calls with clarity and efficiency, diagnosing issues and guiding users through resolutions. Use internal tools to document every interaction thoroughly and maintain ownership of cases until fully resolved.
Deliver accurate information about product features and support processes, helping customers maximize their use of the system. Apply updates, patches, and assist with installations as needed. Conduct testing for integrations with third-party services when requested, ensuring compatibility and performance.
Practice active listening and ask targeted questions to identify root causes quickly. Maintain composure and professionalism, especially when handling escalated or complex situations. Contribute regularly to the team’s knowledge base and stay current with product updates, policy changes, and best practices.
Requirements
- Must be a Philippine citizen currently residing in the Philippines
- Available to work night shifts from Monday to Friday
- Onsite availability required; preference given to candidates in Makati or nearby areas
- 3–6 months of experience in a BPO environment
- Strong verbal and written communication skills
- Ability to work with minimal supervision and follow procedures accurately
- Familiarity with company policies and local regulatory compliance
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Fresh graduates are encouraged to apply
Benefits
- Government-mandated benefits including SSS, PhilHealth, and Pag-IBIG
- Health Maintenance Organization (HMO) coverage
- Night differential pay
- 13th month pay and performance-based bonuses
- Service incentive leaves (up to 15 days upon regularization)
- Birthday leave and bereavement leave (3 consecutive days)
- Meal allowance and perfect attendance bonus after regularization
