Junction is seeking a Technical Support Engineer to support customers with API-related issues as we scale. Our mission is to reduce the cost of managing chronic disease by two orders of magnitude, and you will play a key role in ensuring our customers succeed.

What You'll Do

Debug customer issues by analyzing logs and documentation to find root causes.
Write clear technical documentation to reduce inbound queries and support product development.
Support customers throughout their entire journey, from introductory calls to onboarding setups.

What We're Looking For

You are driven by our mission to positively impact society and fix healthcare.
You gain energy from solving complex technical puzzles and thinking on your feet.
You thrive in a fast-moving, sometimes chaotic environment.
You communicate technical concepts clearly, both in writing and verbally.
You are familiar with Python and have a couple of years of experience writing scripts and debugging issues.
You are physically based in an East Coast state (EST timezone).

Technical Stack

Python (Fast API), Go, Typescript, React, React Native, GCP

Team & Environment

Our entire team is now 32. You will report to our Customer Support Lead, Eliot, and work closely with our operations team, product engineers, and sales.

Benefits & Compensation

Compensation range: $90K - $130K, based on experience and location.
You will receive 3 offers based on how much equity you'd like.
Generous early stage options with extended exercise post 2 years employment.
Regular in-person offsites and bi-weekly remote team happy hours.
Monthly learning budget of $300 for personal development.
Flexible, remote-first work with $1K for home office equipment.
25 days off per year plus national holidays.
Healthcare coverage depending on location.
New laptop provided.