Hitachi is looking for a Technical Support Engineer to join our team in Krakow. You will provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions, ensuring the reliability and performance of our systems.
What You'll Do
- Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions.
- Debug, resolve, and reproduce critical issues to ensure optimal customer experience.
- Support integration and launch of new products at customer sites.
- Prepare and configure devices for demonstrations, diagnostics, and application evaluations.
- Perform remote and onsite service work, including equipment assessment and field upgrades.
- Utilize Customer Resolution Management tools to track and escalate product issues.
- Collaborate with developers, QA, and product management to improve solutions.
- Participate in industry events, trade shows, and technical conferences to represent the organization.
What We're Looking For
- BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field.
- 3+ years of experience in customer support and testing of network protocols or telecommunication systems.
- Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP).
- Advanced Linux skills and familiarity with database solutions (MySQL, Oracle).
- Excellent communication and interpersonal skills with a collaborative mindset.
- Fluent in English.
Nice to Have
- Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools like Wireshark and QXDM.
- Familiarity with VMware setup and CRM tools for customer support.
- Additional languages are an advantage.
Technical Stack
- Wi-Fi standards
- IPv4/IPv6/TCP/UDP
- Linux
- MySQL, Oracle
- 4G/5G technologies, 3GPP specs
- Wireshark, QXDM
- VMware
- CRM tools
Work Mode
This is an onsite position based in Krakow, Lesser Poland, Poland.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.
