Concentrix seeks a Italian-speaking Technical Support Advisor to join our team in La Coruña, Spain. In this role, you will provide technical assistance for a world-leading software development company's products, handling a wide range of customer situations. You'll be part of a united, global team that values a positive work environment.
What You'll Do
- Provide technical assistance to customers.
- Handle diverse customer situations with empathy and professionalism.
What We're Looking For
- Excellent interpersonal and communication skills in Italian (native) and English (advanced).
- Ability to handle diverse customer situations with empathy and professionalism.
- Critical and logical thinking for effective problem solving.
Nice to Have
- Training or experience in IT technologies and products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Lync Server, Microsoft Windows.
Technical Stack
- Cloud technologies, Office, Outlook, Onedrive, Exchange, Sharepoint, Lync Server, Microsoft Windows
Benefits & Compensation
- Full time (39h/week), permanent contract, from Monday to Friday, 09.00 - 18.00.
- Excellent multicultural work environment.
- Good work-life balance.
- Extensive training on the product and related technologies.
- Important possibilities for development and promotion within the company, nationally and internationally.
Work Mode
This is a remote role based in La Coruña, Spain.
Concentrix is an equal opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
