QuidelOrtho is hiring a Technical Solutions Specialist with Italian and Spanish

QuidelOrtho – Strasbourg: For over two and a half decades, our Excellence Center situated in Illkirch (Strasbourg region) has been a critical component of the Ortho experience. We deliver comprehensive support to customers across Europe, the Middle East, and Africa. With 145 professionals spanning 5 business domains (Technical Service Center, Quality, Distribution, People & Culture, and Finance), representing 17 nationalities and communicating in 9 languages, our site embodies an innovative work environment celebrating multiculturalism and diversity, where individuals are empowered to make meaningful contributions. In 2024, we achieved an impressive 98/100 gender diversity score for the annual "Index d'Egalité Femmes-Hommes". This demonstrates why Ortho represents the ideal platform to develop a robust international career in in-vitro diagnostics, joining a patient and customer-focused organization. Customer and partner excellence and trust have consistently been our core values, positioning Ortho as a premier player in the IVD sector. Tasks: If excellence defines your professional mission, QuidelOrtho offers the perfect career landscape. To support our transformative vision, we seek a Technical Solutions Specialist. Technical Support increasingly represents a crucial customer service component. As a team member, you'll provide remote technical and diagnostic support across our Point of Care/Molecular, Transfusion Medicine, Clinical Laboratories product ranges and automation systems, assisting customers via email and telephone. Responsibilities include: - Investigating and managing customer complaints regarding chemistry, equipment, and software - Participating in on-call rotations - Maintaining technical competence and company procedure knowledge - Working independently and collaboratively - Contributing to process improvements - Attending affiliate meetings on-site or via conference calls Requirements: Ideal candidates possess: - Medical laboratory technologist, biomedical, or life sciences background - Advanced degree in Chemistry, Biology, Science, Engineering, or Biomedical Engineering - Computer networking skills preferred - Enthusiasm for emerging technologies - Strong communication and customer service orientation - Fluency in Italian and Spanish; English desirable Position ineligible for visa/work permit sponsorship. Benefits: We offer: - Comprehensive on-the-job technical training - Multicultural, stimulating work environment - Career development with a global diagnostic leader - Opportunity to impact patient health - International team collaboration - Complementary health benefits - Restaurant tickets - Performance incentives - Sustainable mobility package - Collective retirement savings plan - Professional development support - Employee assistance program - Recognition and referral initiatives Location: Strasbourg, France Equal Opportunity Employer: QuidelOrtho is committed to diversity, non-discrimination, and providing accommodations for all candidates, regardless of personal characteristics.