SAP Software Solutions | Business Applications and Technology is hiring a Technical Quality Manager. In this role, you will be responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. You will support the setup and execution of the customer's digital transformation roadmap as a trusted advisor on-site.
What You'll Do
- Execute on the customer's digital transformation roadmap.
- Orchestrate prototyping of business scenarios and drive realization for positive outcomes.
- Establish powerful long-term relationships based on the LACE (Land, Adopt, Consume, Expand) operation model.
- Act as a Trusted Advisor, focusing on business value and outcomes.
- Support the technical integration of the entire solution and product set across all landscapes and platforms.
- Provide a platform for ideation on business scenarios.
- Drive adoption of model company and industry reference architecture.
- Foster a culture of empathy, ideation, and innovation.
- Ensure empowerment of the customer team.
- Recommend adjustments to the SAP MaxAttention Service Plan as needed.
- Facilitate and provide recommendations for technical or business process improvements.
- Remove complexity for the business and for end users wherever possible.
- Identify top issues, define the associated action plan, and drive the resolution process.
- Coordinate involvement of all SAP resources onsite and in the back office.
- Deliver the right expertise to the customer at the right time.
- Ensure the customer receives immediate help in crisis situations.
- Ensure the engagement meets the highest level of standards and excellence.
- Develop and maintain a strong customer relationship and work to be recognized as a Trusted Advisor providing unbiased guidance.
- Collaborate with any System Integrator or Partner of the customer.
- Capture and report how the engagement is driving business value, accelerating Time To Value, optimizing operations, reducing total cost of operations (TCO), and safeguarding the transformation.
What We're Looking For
- Bachelor's or Master's Degree in Science, Technology, Engineering, Math, and/or 2-6 years of equivalent hands-on experience in current cloud, platform, and application technology, or software development.
- 5+ years of experience in a client-facing lead consultant capacity delivering full-lifecycle implementations and support for SAP technologies.
- Ability to drive digital transformation discussions with client executives.
- Ability to lead de-escalation situations at client sites.
- Strong understanding of architecture, functionality, and business processes related to SAP technologies.
- Exceptional written and spoken communication skills, strong business acumen and presentation skills.
- Ability to think freely and innovatively.
- Respect, diplomacy, professionalism, and a highly customer service-oriented approach with strong customer management skills.
- Proven problem-solving skills and a strong work ethic.
Nice to Have
- Preferred experience with SAP HANA, SAP S/4 HANA, SAP Cloud Platform.
- Experience ideally involving S/4 HANA.
Technical Stack
- SAP HANA, SAP S/4 HANA, SAP Cloud Platform
- Predictive analytics, Internet of Things (IoT), Machine learning, Artificial intelligence, Blockchain
- Public and private cloud, On-prem and hybrid technologies
- PAAS, SAAS, IAAS, Industry 4.0, Cyber security, Big data
Team & Environment
You will orchestrate SAP global teams and specialists.
Benefits & Compensation
- A place where you can be yourself, prioritize your wellbeing, and truly belong.
- Opportunities for constant learning and skill growth.
- Great benefits.
- A team that wants you to grow and succeed.
SAP Software Solutions is an equal opportunity employer.
