Responsibilities
- Own and coordinate technical support conversations for Frontend products across Slack and other communication channels
- Support clients and internal teams with technical questions related to frontend product behaviour, configuration, implementation patterns, and integration use cases
- Investigate issues using available documentation, product knowledge, and known implementation approaches
- Gather the right context before escalating issues to Product or Engineering
- Work closely with Product Managers, developers and QA to keep conversations moving and ensure clients are kept informed
- Document recurring questions, solutions, and guidance so common topics can be answered more consistently in future
- Help improve internal and external documentation, especially in areas where guidance is currently limited or missing, cooperation with Business Analyst
Team
Structure: Frontend team
