GeeksOnSite is seeking a Technical Product Agent / Parts to join our team. This role is centered on sales, customer support, and order fulfillment for our hardware and software products. It is a full-time, fully remote position for professionals based in LATAM working EST hours.
What You'll Do
- Actively sell hardware and software products to new and existing customers.
- Present product features, benefits, and pricing clearly and confidently.
- Follow up on expiring software licenses and encourage timely renewals.
- Achieve monthly sales targets set by management.
- Make a minimum of 50 outbound calls daily.
- Log each call in the CRM system and keep records up to date.
- Prospect potential customers and nurture existing leads.
- Book sales demos or follow-up appointments.
- Coordinate seamlessly with the sales and service team.
- Track customer orders and ensure timely delivery.
- Communicate with logistics and operations to resolve delays.
- Escalate customer concerns to the appropriate internal teams.
- Ensure customer satisfaction and issue resolution.
- Guide customers through onboarding after their purchase.
- Ensure connections with tech support or account managers for a seamless experience.
What We're Looking For
- Experience in sales, telesales, or customer service.
- Must work with own tools / laptop (PC required, no MAC users).
- Strong communication, negotiation, and objection-handling skills.
- Mandatory: Knowledge of computer hardware.
- Comfortable working with CRM systems, spreadsheets, and sales tools.
- Familiar with Google Suite (Gmail, Sheets, Docs, etc.).
- High-speed Ethernet internet (minimum 30 Mbps required).
- Self-motivated, proactive, and organized.
- Able to manage high volumes of calls with confidence.
Nice to Have
- Slack experience is a plus.
Technical Stack
- CRM systems
- Google Suite (Gmail, Sheets, Docs)
- Slack
Team & Environment
You'll be part of a remote LATAM team, coordinating closely with the sales and service team in a fast-paced, customer-focused culture.
Benefits & Compensation
- Payment through Payoneer
Work Mode
This is a fully remote position for candidates based in LATAM.
GeeksOnSite is an equal opportunity employer.
