Responsibilities
- Support military operations by executing flight operations, conducting field maintenance, providing customer field support and training.
- Deploy our products to austere locations and work alongside our customers for extended periods of time.
- Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution.
- Communicate field issue status to internal and customer teams, keeping them informed.
- Support the development and implementation of comprehensive operational and logistical plans for various events.
- Ensure high availability and performance of aerial systems.
- Maintain support plans for hardware and software.
- Assist in event planning and resource allocation, keeping key stakeholders informed about Technical Operations requirements.
- Incident response root-cause analyses (RCAs) for air systems in the field.
- Conduct post-incident reviews and implement preventive measures.
- Maintain up-to-date documentation.
Requirements
- 3+ years of experience in technical field operations, deployment execution, or similar hands-on operational roles.
- Proven ability to master a technical system and support it in austere environments; Demonstrate deep subject matter expertise and trusted track record of impact.
- Advanced troubleshooting skills; able to resolve complex, non-routine issues at the interface of hardware, software, and networking.
- Excellent communication skills; comfortable leading technical discussions and explaining complex concepts to diverse audiences. Demonstrated ability to train peers or customers on the operation of a product
- Proven capability to mentor and develop team members.
- Experience performing data-driven root cause analysis and troubleshooting on complex system
- Willingness to travel up to 80% domestically and internationally, including to austere field environments
- Eligibility to obtain and maintain a U.S. Secret or Top Secret security clearance and support operations involving sensitive materials
- Willingness to work with energetics material (warheads).
- Must be able to obtain and maintain 14 CFR Part 107 and 14 CFR 61 Ground School. Must be able to obtain and maintain a FAA Class II Medical.
- Ability to meet health and medical requirements in advance of deployments in accordance with DFARS 252.225-7040, DoDI 3020.41, and/or any additional requirements outlined by region or supporting force, as applicable
- Ability to relocate, if not already local, to Atlanta, GA.
Nice to Have
- Bachelor's degree in Engineering, Technology, or related technical field.
- Familiarity with Linux/Unix OS; comfortable obtaining data from software platforms using command-line tools
- Proficiency with work order management systems (e.g., JIRA, Foundry, Odoo) and configuration control processes.
- Strong understanding of networking, antenna concepts, and spectrum analysis
- Experience developing operational and logistics plans for moving people and equipment over long distances.
- Prior military or overseas contracting experience
Work Arrangement
On-site
Team
Structure: Tactical Recon & Strike (TRS) team
Additional Information
- Willingness to travel up to 80% domestically and internationally, including to austere field environments
- Eligibility to obtain and maintain a U.S. Secret or Top Secret security clearance and support operations involving sensitive materials
- Willingness to work with energetics material (warheads).
- Must be able to obtain and maintain 14 CFR Part 107 and 14 CFR 61 Ground School. Must be able to obtain and maintain a FAA Class II Medical.
- Ability to meet health and medical requirements in advance of deployments in accordance with DFARS 252.225-7040, DoDI 3020.41, and/or any additional requirements outlined by region or supporting force, as applicable
- Ability to relocate, if not already local, to Atlanta, GA.