The Technical Machine Specialist - Heavy Diesel plays a critical role in supporting Brandt Service Departments by diagnosing and resolving complex customer machine issues. As a key liaison between Brandt technicians and John Deere engineers, you'll leverage advanced technologies and data to enhance repair effectiveness and support equipment lifecycle planning.
What You'll Do
- Manage technical assistance requests from Brandt Service Departments using the Case Contact Management System (CCMS) software.
- Support Technicians, Service Managers and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
- Ensure all necessary information is documented within the CCMS case before submission to John Deere.
- Facilitate communication between Technicians and John Deere CCMS factory support as needed.
- Develop, update and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC).
- Utilise John Deere Service Advisor Remote for diagnostic purposes.
- Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
- Collaborate with John Deere to identify and address emerging product quality concerns.
- Keep up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
- Prepare and analyse Service department reports, using data to drive improvements and growth.
- Other duties as assigned.
What We're Looking For
- Qualified heavy-duty technician certificate or equivalent work experience in the industry.
- Minimum 5 years of service experience recommended.
- Proficiency in computer applications and data analytics.
- Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
- Knowledge of machine application, design, functionality and understanding of the environmental effect on the equipment performance.
Nice to Have
- Occasional travel may be necessary.
Technical Stack
- Case Contact Management System (CCMS)
- John Deere Service Advisor Remote
Benefits & Compensation
- Attractive remuneration package.
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development.
- Advancement Opportunities.
Compensation includes an attractive remuneration package.
Work Mode
Work is onsite at Brandt branches (multiple locations).
