About the Role
This position is responsible for producing accurate technical documentation and facilitating effective communication between internal teams and external partners, ensuring clarity and consistency across all materials.
Responsibilities
- Develop and maintain technical guides, FAQs, and support resources
- Translate complex technical information into user-friendly content
- Collaborate with engineering and product teams to gather accurate details
- Ensure documentation aligns with current product features and updates
- Respond to partner inquiries with precise and timely information
- Manage version control for all shared documents
- Proofread and edit content for clarity, tone, and correctness
- Track changes and updates across documentation repositories
- Support onboarding materials for new partners
- Monitor feedback from partners to improve documentation quality
- Coordinate translation efforts when applicable
- Maintain a consistent voice across all external communications
- Organize documentation structure for ease of access
- Identify gaps in existing materials and propose improvements
- Assist in drafting communications for partner announcements
- Follow established style and branding guidelines
- Work within deadlines for time-sensitive documentation needs
- Ensure compliance with data privacy and security standards
- Use collaboration tools to work effectively in a distributed team
- Participate in cross-functional meetings to stay informed
Nice to Have
- Nearshore time zone location (e.g., Latin America, Europe)
- Spanish or Portuguese language skills
- Experience in SaaS or cloud-based platforms
- Background in developer relations or technical support
- Familiarity with API reference documentation
- Knowledge of information architecture principles
- Experience with localization processes
Compensation
Competitive salary based on experience
Work Arrangement
Remote, nearshore time zones preferred
Team
Collaborative remote team supporting global partners
Why This Role Matters
Clear documentation and reliable communication are essential for partner success. This role ensures that technical information is accurate, accessible, and actionable for global teams.
What We Look For
We value precision, initiative, and the ability to work independently while staying aligned with team goals. Candidates should demonstrate a track record of delivering high-quality written content under deadlines.
Not available
