ClickHouse is hiring a Technical Customer Support Engineer - German speaking (remote)

ClickHouse is hiring a Technical Customer Support Engineer to provide excellent service to customers around the world, with a focus on German-speaking users across EMEA and support for other regions. In this customer-facing role, you will handle support via chat, calls, Slack, and video, triage tickets, and contribute to pre- and post-sales activities, community engagement, and internal improvements.

What You'll Do

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community forums, and meetings.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source, sharing them through documentation, knowledge base articles, blogs, meetups, webinars, and training.
• Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to define functionality required by users and customers.
• Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.
• Deliver excellent customer service as a first-line technical engineer, providing professional responses, on-call coverage, and guidance within SLAs via ticketing system, email, Slack, chat, and phone.
• Build strong, trusted relationships with colleagues, customers, and partners.

What We're Looking For

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains like SQL databases, OLAP, cloud-native SaaS, and distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Availability according to scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
• Strong written and verbal English & German communication skills.
• Ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• A sense of adventure and urgency in building scalable, high-performing databases.
• Ability to build trusted relationships with colleagues, customers, and partners.
• Self-driven, curious, and eager to learn and grow continuously.

Nice to Have

• Experience with ClickHouse.
• Experience with OSS and open-source technologies, as a user, community member, or contributor.
• Experience with Azure, GCP or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

Technical Stack

• Primary: ClickHouse Cloud, ClickHouse open-source
• Domains: SQL databases, OLAP, cloud-native SaaS, distributed systems
• Cloud Platforms: AWS, GCP, Azure
• Data Pipelines: Kafka, Kinesis, Spark, RabbitMQ

Team & Environment

You'll be part of the global Support Engineering team, within the global Support Services organization.

Benefits & Compensation

• Flexible work environment - globally distributed and remote-friendly.
• Healthcare - Employer contributions.
• Equity in the company - stock options.
• Flexible time off in the US, generous entitlement in other countries.
• $500 Home office setup for remote employees.
• Global Gatherings - company-wide offsites.

Work Mode

This is a fully remote, globally distributed position. Candidates are welcome from Germany (Remote), EMEA, North America, and APJ.

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.