Responsibilities
- Provide technical guidance and support to users, clients, and potential customers through tickets, chat, Slack, community forums, and meetings
- Design and document practical solutions using ClickHouse Cloud and open-source technologies for dissemination via knowledge bases, blogs, webinars, training, and community events
- Collaborate with global teams in Support, Engineering, Product, and Go-to-Market to identify user and customer needs and influence product development
- Support peer and customer learning through training, mentoring, and knowledge sharing initiatives
- Serve as a primary technical contact, delivering high-quality service and representing the company professionally
- Respond to technical inquiries promptly and professionally across email, phone, chat, and ticketing systems, adhering to defined SLAs, including on-call duties
- Foster long-term, trust-based relationships with internal teams, clients, and partners
Benefits
- Flexible work environment
- Employer-provided healthcare contributions
- Equity compensation in the form of stock options for new hires
- Flexible paid time off in the US; generous leave policies in other regions
- One-time $500 stipend for remote employees to set up their home office
- Opportunities to attend global team gatherings and company-wide offsites
Work Arrangement
Remote (Worldwide)
Team
Global team within the global Support Engineering department
Other
- Proficiency in German is required
- Ability to work remotely with stable internet connectivity
- Willingness to participate in 24x7 support rotations due to global operations
- Flexible work environment
- Eligibility for a $500 home office setup allowance for remote staff
